New ear-hook headphones

1. Return Eligibility

We want you to be happy with your purchase. If you’re not satisfied, you may return eligible items within 14 days of delivery.

To be eligible for a return:

• Item must be unused, undamaged, and in the original packaging

• Proof of purchase (order number or receipt) is required

• Return request must be sent within 14 days of delivery

2. Non-Returnable Items

We do not accept returns on:

• Used or damaged products

• Items without original packaging

• Clearance or final sale items

• Custom or personalized products (if applicable)

3. How to Request a Return

To start a return, please email us at sales@luxuryalc.com with:

• Your order number

• The item(s) you wish to return

• Reason for the return

We’ll respond within 1–2 business days with return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping service

• We are not responsible for lost or damaged returns

5. Refunds

Once your return is received and inspected:

• If approved, a refund will be issued to your original payment method

• Please allow 3–5 business days for processing after we receive the item

• You will receive an email confirmation once your refund is processed

Shipping fees are non-refundable.

6. Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery with:

• Photos of the item and packaging

• Your order number

We’ll gladly send a replacement or offer a refund if the item is confirmed to be defective or damaged.

7. Need Help?

For any questions or concerns, contact us at:

Email: sales@luxuryalc.com
Mailing Address:
Luxury Alliance
1310 W 227th St Apt 10
Torrance, CA 90501